About Endatio



In 2005, having identified the need for businesses of all sizes to improve the efficiency of their network infrastructures, Endatio set about achieving this, having done so it quickly expanded its portfolio of services to include custom workflow software for companies needing to automate their business processes to enable them to achieve the maximum benefit from their IT and software investment.

Endatio is now in a position where we are the partner of choice for companies seeking innovative, reliable IT and software solutions; Solutions that work as they are designed to do, working for you rather than forcing you to be limited by what is deemed, by those who do not possess our skills and understanding, to be available. We design the systems to work your way, not the other way round.

We manage the whole process for you from designing the system to full implementation and if necessary we will liaise with your suppliers and providers on your behalf to achieve the desired results.

By providing simple functional no-nonsense IT solutions over 91% of our customers have come back to us to support their projects, our ever-growing client base has been generated through word of mouth recommendation and we have been able to satisfy the demands of large corporate clients as well as small and medium-sized businesses.

Our approach to our work is based upon the belief that our clients’ business and people come first. Our customer centric ethos and high level of technical expertise has ensured that Endatio enjoys enduring client relationships with over 90% of our customers coming back to us time and time again with new projects.

Our technical expertise is customer-oriented and market-driven, and by continuously acquiring, building and maintaining in-depth expertise in technologies at the cutting edge of the science, we are able to offer products and services that have real impact in terms of inter-operability, functionality, ease of use, maintenance, flexibility and cost.

Our international set-up with offices in the UK, Cyprus and India allows us to remain competitive and to provide real value to our customers which others find difficult to match.

Call or email us now to tell us what you need and we will show you how it can be achieved.

 

Case Studies



Custom workflow software for one of Europe's largest insurance companies

Case Study Cycle

ABSTRACT: An award winning asset management company headquartered in the UK and with offices around the world, wanted greater integration between their head office and their Cyprus office. The company selected Endatio to recommend and carry out integration of the Cyprus' network infrastructure; Support for legacy systems and enhanced data security and integrity were key to the success of the project. Download case study.Download case study.

Custom workflow software for a property management company

ABSTRACT: A UK based property management company sought to increase its market share and strengthen its service proposition by integrating Endatio's proprietary tenant referencing tool into its online portal. Key aspects were the reporting and the management of data flows to maximise the impact of the client's sales activities.Download case study.

Software development solution for a leading Cyprus-based media distribution company

ABSTRACT: Cyprus' leading distributor of foreign newspapers, magazines, and books embarked on a process of modernising its subscription services to individual and business customers, with the aim to improve customer loyalty and reduce operating costs. A key requirement was to integrate the system with existing CRM, marketing, billing, order fulfilment and supply chain management tools. Download case study.

IT infrastructure solution for an award winning UK-based tour operator

ABSTRACT: An award winning tour operator based in the UK required a robust IT infrastructure to supports its systems and integrate with the IT systems of its business partners (airlines, accommodation providers, etc.). The focus was to build a scalable infrastructure to support business growth. Download case study.

IT infrastructure solution for a UK-based IT and Telecommunication service provider

ABSTRACT: A UK-based voice and data consultancy firm delivering ubiquitous voice and data connectivity services over a wide variety of device needed a robust network infrastructure. The goal was to deliver real-time connectivity management services, traffic analysis, and traffic volume management to customers. Scalability and resilience were a pre-requisite to the solution. Download case study.

IT infrastructure solution an award winning asset management company

ABSTRACT: An award winning asset management company headquartered in the UK and with offices around the world, wanted greater integration between their head office and their Cyprus office. The company selected Endatio to recommend and carry out integration of the Cyprus' network infrastructure; Support for legacy systems and enhanced data security and integrity were key to the success of the project. Download case study.

Clients



Endatio's clients are as diverse as the services we offer, covering many businesses and disciplines, from major financial institutions such as Insurance Companies, finance companies, legal firms to telecommunications, travel, media, logistics and more.

Endatio's approach and commitment have ensured that we can offer a wide range of services to all industries and disciplines and the fact that our level of repeat business is far higher than the industry average proves our methods and systems work and do what they are designed to provide.

Below is a breakdown of clients by industry sector.

Survey Graph

2012 Client Satisfaction Survey



EXECUTIVE SUMMARY

This customer satisfaction survey was undertaken in the first four weeks of January 2013.

A questionnaire was sent to all clients that purchased Endatio's services in the period Jan – Dec 2012, and the results were subsequently benchmarked against the average for all Microsoft Gold Partners.

With a response rate of nearly 93%, the industry breakdown of the respondents (see right) roughly reflects that of Endatio's customer base –about 50% of them are concentrated in the finance, insurance and logistics industry.

The remaining 50% of the respondents are spread across a variety of service industries –from IT & Telecom to media, marketing, and travel.

In summary, the customer satisfaction results were above expectations, with Endatio scoring higher than the Microsoft Gold Partner average on all key performance indicators (see table below). Most noticeably, 100% of the respondents were likely to recommend our services and nearly 92% of them were willing to repurchase.

Survey Result

Whilst Endatio scored higher than average on all performance criteria, it seems that clients were particularly happy with Endatio's 'quality of support', 'value received', and 'ability to meet your needs'.

Taken together, Endatio's competitive advantage was rated over 18% higher than the Microsoft Partner average.


Business impact

The insights shown by the survey results support the continued use of this mechanism to ensure Endatio's services are sustained at the highest level. Furthermore, the survey results will allow Endatio to target specific gaps in service delivery as a matter of priority over the coming year.

Whilst the high customer satisfaction ratings confirm that Endatio's current approach to its service delivery is satisfactory, the challenge lies in the formulation and implementation of an action plan that not only maintains current quality of service, but increases it even further.

About Endatio
Careers
Management
Case Studies
Clients
2012 Client Satisfaction Survey


Experience, speed, efficiency and friendliness are core values we experience every day with Endatio.
Andreas St.Araouzos,
Marketing Manager, GPA Ltd.