Application Programming Interface (API)
An application programming interface is a set of programming instructions and standards for accessing a web based software application. It is a software to software interface and therefor is seamless to the user. We have a number of developed API’s which provide your business with real-time access to essential services:
- Credit Checks
- Sanctions Checks
- Credit and Debit Card Collections
- Credit Financing
- Postcode and Address Finder
- Bank Account Verification
One or a number of these web services will greatly improve the quality and efficiency of your operating platform, whether it is used as part of your employee screening or “Know Your Customer” requirements, automating these processes will dramatically improve your operating efficiency.
Our API’s have been developed in conjunction with the web service providers themselves, such as Call Credit and Premium Credit and they are tried and tested. We are able to integrate into your existing platforms and the end result is first class functionality all effected in real time. From your desktop you can access data and return results in milliseconds.
If your business is one subject to money laundering legislation, it is essential that you have an efficient and effective method to check your clients and customers against the published Sanctions list. It is equally as important to have a clear audit trail of that check and the returned results. Our API is perfect for this purpose and particularly where an organisation deals with a high volume of transactions.
For more information about how we can improve your access to these services please get in touch.
Insurance Quote & Buy
If you need to provide your customers with simple and efficient access to your products we have the solution. We have worked with a number of leading insurers over the years and have a comprehensive understanding of the specific requirements unique to the regulated sale of insurance products.
Our application manages the end to end process from Website Quick Quote through to Insurer Bordereaux production. We incorporate third part commission calculations and fully integrated accounting functionality. Our comprehensive reporting suite ensures that real time management information is always accessible. The design of our application has at its heart treating customers fairly and therefore throughout delivers straightforward simple to follow information about the sales process and the cover on offer.
We incorporate all compliance documentation including policy wordings, policy summaries, initial disclosure documents and terms of business. We offer B2B and/or B2C and can build the necessary dynamic documentation to cater appropriately for each end user.
- Quick Quote
- Full Quote
- Document Production
- Policy inception
- Mid Term Adjustments
- Claims recording
- Insurer’s Bordereaux
- Commission Statements
- Agent/third party management
- Full Policy Audit trail
- Integrated Direct Debit and Card Payment options
- Management Information Suite
- Policy discounting and Policy loading
Our unique policy builder enables us to seamlessly incorporate your product and underwriting rules and we pride ourselves on our agility and ability to deliver your solution usually within six weeks of order.
Web based tenant referencing application. Fully integrated, task driven, process management system. Including fax to email, integrated API and finance modules.
Letting Agents and Landlords require speed, accuracy and quality when they rely on you to vet their prospective tenants. Your service must be second to none and deliver consistently time and time again. Yet, the tenant referencing market is highly competitive and therefore there is constant pressure to ensure your service is delivered at the most competitive rates. By using our referencing platform you can guarantee consistency of service, quality and speed. Criteria are system built so you are not relying on subjective opinion; therefore your results are consistent.
Our application is task driven so at all times you can manage and monitor workflow and return rates. You can review outstanding tasks, prioritise according to age, or client. Manage performance; prioritise tasks according to experience and skill set. Our application incorporates a web front end for data entry and tenant tracking together with a back office administrative centre
All aspects include address verification, automated email and fax and automated interim reporting. Our application includes a comprehensive finance module to facilitate bulk invoicing and payment reconciliation and a flexible management information suite to ensure that at all times your business information is at your fingertips.
System Support & Platform
Our solid help desk & support platform enables organizations of all sizes to deliver more effective customer support, while providing comfort and flexibility to your customers and letting your support team perform at its best.
Key features of our support platform are:
Usually designed for head of support, which could be one or more individuals receiving tickets and assigning them to the corresponding support agents. This panel enables the managing part of support to have a clear outlook of what is happening and lets them keep track of every single ticket.
Support Agent Panel
Individual support agents receive different tasks as tickets and deal with each separately. Each ticket includes description of problem, contact details of the user with problem, direct messaging section, ability to upload files, and update ticket status. Support Agents also benefit from a separate internal messaging system designed only for the internal communication of the support team.
A place where all information about companies which you offer support to is stored. Ability to upload important documentation for each client and update detailed information.
This section features a secure online portal for clients which enables them to submit their support requests. Clients can always see the status of their open tickets and view their previously closed tickets in case they need to know a fix for a similar problem.
Clients are in direct contact with support agents through the embedded client messaging for each ticket. They can also upload new files and submit new requests, as well as close the ticket in case they feel issue is resolved.
Automated email based notification system
Our support platform is designed in a way that creates awareness for everyone who is involved in support. Every time there is an update on a ticket it keeps all sides notified by automatically generated emails, making sure everyone is aware of latest updates.
Billing & Reports
This section of the platform is dedicated for producing invoices and detailed breakdown reports for each client. Administrator can also keep track of support agent's performance and general useful data about status of all tickets submitted.
For reliability, speed, efficiency and value for money, I cannot fault them and they are our most firmly ensconced supplier. They are very much part of our success.